Terms & Conditions

Conditions of Use

Terms and Conditions

Conditions of Sales

Conditions of Refunds

We've tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It's really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You'll need to accept our T's & C's every time you make a purchase - they might change from time to time
Once you're happy everything is correct and you've submitted an order you'll be sent an email headed 'order Confirmation' and this is when our contract with you begins. If we have to cancel all or part of your order for any reason, we will email you to let you know. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase. This option is available for 7days after delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. * Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods to the shop, or contact us within the 7 working day period – see three options below. There are three ways to refund/cancel your purchase: •You can return the product to our shop with your receipt, bringing the card you paid with so we can credit it •You can cancel your order via the Contact Us facility on the Contact page •By phoning us on 0118 9332014 with your order reference number and delivery details to hand We will then give you a full refund for the cost of the product plus the delivery charge paid. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card. We cannot refund/cancel your purchase: •If you return your product to a shop without proof of purchase •The seal has been broken on any items •the goods were a special order to your specification

Restrictions -Age Requirements and Limits on Orders

Some of our products have a minimum age requirement of 18
These are Knives and bladed items, Volatile Substances and Solvents, Lighter refills containing Butane, Poisons and Aerosols. In respect of the following regulations: Offensive Weapson Act 1996, the Intoxicating Subsance Act 1985, the Lighter Refill regualtions  and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.
You have to be 18+ to order online. 

Prices and Payments 

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Registered Office: Edwin Smith Accountants, 32 Queens Road, Reading, Berkshire RG1 4AU
Company Registration Number:887422 
V.A.T No:314 3089 82
​